Question 1

How do I make an appointment?

Accepted Answer

You can make an appointment by phone, email, or via the contact form on the website. Slots are usually available within 1-2 weeks.

Question 2

Where is the practice located?

Accepted Answer

The practice is located at Avenue Alexandre-Vinet 25, 1004 Lausanne. It is easily accessible by public transport (M2 metro, Riponne-Maurice Béjart stop, 5 minutes walk) and has parking nearby.

Question 3

Is parking available?

Accepted Answer

Yes, public parking is available on the street and nearby. The underground car parks at Riponne and Valentin are also accessible. The practice is very well served by public transport (M2 metro, Riponne-Maurice Béjart stop, 5 minutes walk).

Question 4

How should I prepare for my first visit?

Accepted Answer

Wear comfortable clothing, avoid eating heavily 2 hours before your appointment. Bring your medication list and recent test results if available. Arrive 5 minutes early to complete the paper questionnaire at the practice.

Question 5

What is the cancellation policy?

Accepted Answer

Cancellations must be made at least 24 hours in advance from your client area. In case of late cancellation or no-show, the session will be charged in full.

Question 6

What happens if I am late?

Accepted Answer

If you arrive late, the session will be shortened accordingly but charged at full rate. Beyond 15 minutes late, the session may be cancelled and charged at 50%. Please notify us if you are running late.

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