Question 1

What is Ayurveda?

Accepted Answer

Ayurveda is a traditional Indian medicine over 5,000 years old. It considers the human being as a whole (body, mind, environment) and aims to maintain the balance of the three doshas (Vata, Pitta, Kapha) to preserve health.

Question 2

Is Diego Costier a doctor?

Accepted Answer

Diego Costier is a therapist specialising in alternative medicine, trained in Ayurveda, NAET, auriculotherapy and energy healing. He is not a doctor but works complementarily with conventional medicine.

Question 3

Are treatments covered by insurance?

Accepted Answer

Some complementary insurance plans reimburse natural therapies. Diego is recognised by many health insurance funds (ASCA, RME, SNE). We advise you to check your coverage before treatment.

Question 4

How do I make an appointment?

Accepted Answer

You can make an appointment by phone, email, or via the contact form on the website. Slots are usually available within 1-2 weeks.

Question 5

Where is the practice located?

Accepted Answer

The practice is located at Avenue Alexandre-Vinet 25, 1004 Lausanne. It is easily accessible by public transport (M2 metro, Riponne-Maurice Béjart stop, 5 minutes walk) and has parking nearby.

Question 6

What is the difference between the various Ayurvedic massages?

Accepted Answer

Abhyanga is the basic warm oil massage, Marma Tchikitsa stimulates vital points, Udvarthanam is a detoxifying scrub, Shirodhara pours oil on the forehead to calm the mind, and Kansu is foot reflexology with a metal bowl.

Question 7

Are Ayurvedic massages suitable for everyone?

Accepted Answer

Yes, massages can be adapted to each constitution (Vata, Pitta, Kapha) and condition. However, some contraindications exist: fever, acute infections, certain pregnancy conditions. Diego evaluates each case individually.

Question 8

How long should I plan for an Ayurvedic massage?

Accepted Answer

Important: always plan more time than the announced massage duration. A 60-minute massage requires 90 minutes in total: 15 minutes consultation, 60 minutes massage, and 15 minutes of personalised advice.

Question 9

How often can I receive Ayurvedic massages?

Accepted Answer

For general maintenance: once a month. For specific treatment: 1-2 times per week for 4-6 weeks. For a detox cure: frequent sessions according to the established protocol.

Question 10

What should I bring for a massage?

Accepted Answer

Wear comfortable clothing and bring underwear you can keep on. Oils can stain, so avoid delicate clothing. A shower is available at the practice if needed.

Question 11

How does the NAET method work exactly?

Accepted Answer

NAET combines kinesiology, acupressure and energy medicine. It identifies energy imbalances related to allergens and corrects them by stimulating specific points, allowing the body to 'relearn' to tolerate these substances.

Question 12

How many NAET sessions are needed?

Accepted Answer

It depends on your profile: targeted allergy (2-3 sessions), isolated hay fever (3-4 sessions), hay fever + other allergies (5 sessions), highly allergic profile (7 sessions). For eczema, count on about 3 sessions, then I leave a few weeks to observe the evolution. These estimates may vary depending on your situation.

Question 13

What types of allergies can be treated with NAET?

Accepted Answer

NAET effectively treats food allergies, environmental allergies (pollen, dust mites, animal hair), chemical sensitivities, and even some emotional sensitivities. The method is particularly suited to chronic allergies.

Question 14

Are there restrictions after a NAET treatment?

Accepted Answer

Yes, you must strictly avoid the treated allergen for 25 hours after the session. This period is crucial for the energy rebalancing to take hold. Precise instructions will be given to you.

Question 15

From what age can NAET be done?

Accepted Answer

NAET is suitable for all ages, from babies a few months old to the elderly. Treatment is adapted according to age and sensitivity. For children, an accompanying person is required.

Question 16

Does NAET work for severe allergies?

Accepted Answer

NAET can help even with significant allergies, but treatment may require more sessions. For potentially life-threatening allergies, medical follow-up remains essential in parallel.

Question 17

What is the All Stop gaseous homeopathy?

Accepted Answer

All Stop gaseous homeopathy is a complementary approach to NAET that acts on the overall allergic terrain. It uses homeopathic gaseous remedies (O₂, H₂, CO₂, N₂...) diluted to 12 CH to rebalance basic metabolic functions and reduce general allergic reactivity. The kit is available separately (CHF 50.-) and treatment extends over 4 months with 2 granules, 3 times a week. The choice of kit suited to your situation is discussed during the initial assessment.

Question 18

Is auriculotherapy painful?

Accepted Answer

No, stimulation of auricular points is generally painless. You may feel a slight tingling, warmth or relaxation sensation, a sign that the point is responding positively.

Question 19

How many auriculotherapy sessions should I plan?

Accepted Answer

For acute pain: 1-3 sessions may suffice. For chronic disorders (stress, addictions, sleep problems): 6-8 sessions are generally needed, at a rate of one session per week.

Question 20

What conditions can be treated with auriculotherapy?

Accepted Answer

Auriculotherapy is effective for pain (osteoarthritis, migraine, sciatica), emotional disorders (stress, anxiety), addictions (tobacco, food), sleep and digestive disorders.

Question 21

Are there contraindications for auriculotherapy?

Accepted Answer

Few contraindications: avoid in case of ear infection, auricular skin lesions, or pacemaker use (if using electrical equipment). Pregnancy requires precautions for certain points.

Question 22

What exactly does energy healing involve?

Accepted Answer

Energy healing aims to release emotional and spiritual blockages, rebalance chakras and restore natural energy circulation. It may include laying on of hands, visualisation and various healing techniques.

Question 23

Do I need to believe in energy for the treatments to work?

Accepted Answer

No, effectiveness does not depend on your beliefs. Energy acts subtly but genuinely. However, open-mindedness and receptivity can facilitate and accelerate the healing process.

Question 24

What can I feel during an energy healing session?

Accepted Answer

Sensations vary: warmth, tingling, deep relaxation, emotions surfacing, visions or colours, or simply general well-being. Some people feel nothing consciously but still benefit from the effects.

Question 25

How many energy healing sessions are needed?

Accepted Answer

It depends on your situation. For general rebalancing: 3-4 sessions. For deep blockages: 6-8 sessions may be needed. Spacing between sessions allows for integration of changes.

Question 26

How much do the different treatments cost?

Accepted Answer

Prices vary by treatment: Ayurvedic massages (70-140 CHF), NAET first session (CHF 160.-, then CHF 140.-), auriculotherapy (80 CHF), energy healing (100 CHF). Homeopathic kits are offered separately: All Stop Kit (CHF 50.-) or Hay Fever Kit (CHF 30.-). See the pricing page for full details.

Question 27

How should I prepare for my first visit?

Accepted Answer

Wear comfortable clothing, avoid eating heavily 2 hours before your appointment. Bring your medication list and recent test results if you have them. Arrive 5 minutes early to complete the health questionnaire.

Question 28

What is the cancellation policy?

Accepted Answer

Cancellations must be made at least 24 hours in advance by phone or email. In case of late cancellation or no-show, the session will be charged in full.

Question 29

Can I offer a treatment as a gift?

Accepted Answer

Yes! Gift vouchers are available for all treatments. They are valid for two years from the date of purchase and make an original and thoughtful gift. Contact us for details.

Question 30

Is parking available?

Accepted Answer

Yes, public parking is available on the street and nearby. The underground car parks at Riponne and Valentin are also accessible. The practice is very well served by public transport (M2 metro, Riponne-Maurice Béjart stop, 5 minutes walk).

Question 31

What happens if I am late?

Accepted Answer

If you arrive late, the session will be shortened accordingly but charged at full rate. Beyond 15 minutes late, the session may be cancelled and charged at 50%. Please notify us if you are running late.

Question 32

What are Bach Flowers?

Accepted Answer

Bach Flowers are floral elixirs created by Dr Edward Bach in the 1930s. This British physician developed 38 flower essences that act on our emotional states to restore inner harmony. They work on an energetic and informational level, based on the principle that 'the living recognises the living'.

Question 33

How do I take Bach Flowers?

Accepted Answer

The standard dosage is 4 drops under the tongue, 6 times a day. Hold the drops for 30-60 seconds under the tongue before swallowing. Alternatively, you can dilute 24 drops in a water bottle and drink throughout the day. For children, the same dosage applies, with the option to dilute in water or juice.

Question 34

Are Bach Flowers safe?

Accepted Answer

Yes, Bach Flowers are 100% natural and completely safe. They have no side effects and create no dependency. They can be used by everyone: children (from birth), pregnant women, elderly people and even animals. They do not interfere with ongoing medical treatments.

Question 35

What bottle size should I choose (50ml or 100ml)?

Accepted Answer

The 50ml bottle corresponds to 1 month of treatment (29 CHF) and is suitable for recent or urgent situations. The 100ml bottle (49 CHF) corresponds to 2 months and offers better value. For chronic conditions, a 3-month course is recommended (1x 100ml + 1x 50ml, or 3x 50ml).

Question 36

How long should a course last?

Accepted Answer

A course should last at least 4 weeks to be effective. For a recent or urgent situation, 1 month is usually sufficient. For chronic or long-standing conditions, a 2-3 month course is preferable for lasting results.

Question 37

Can I have a personalised blend?

Accepted Answer

Yes, absolutely! Beyond the ready-to-use preparations, I compose custom blends tailored precisely to your situation and emotional needs. The simplest way: answer my guided questionnaire (≈ 3 min). I'll get back to you within 24 h with a blend proposal, and we can also discuss it together by phone or in consultation if you wish.

Question 38

Are Bach Flowers suitable for children?

Accepted Answer

Yes, Bach Flowers are 100% suitable for children of all ages, even babies. They are completely natural and safe. We offer two formulas specially designed for children: 'School Confidence' and 'Calm and Serenity'. For young children, drops can be diluted in water or juice.

Question 39

What are the delivery charges within Switzerland?

Accepted Answer

Within Switzerland, shipping costs CHF 5 (postal delivery in a bubble envelope or small parcel). Delivery becomes free from CHF 50. Parcels are dispatched within 1-2 working days and usually arrive in 2-4 working days via Swiss Post.

Question 40

Do you ship to the European Union?

Accepted Answer

Yes, we ship throughout the European Union. Costs are calculated automatically at checkout based on weight and destination (starting around CHF 12). Delivery time is typically 4 to 8 working days. No customs fees apply for intra-EU shipments from Switzerland below thresholds, but depending on your country, import VAT may apply.

Question 41

Do you ship outside Europe (USA, Canada, Asia, etc.)?

Accepted Answer

Yes, we ship worldwide (Americas, Asia, Oceania, Africa, Middle East). The rate shown at checkout is indicative: we systematically contact you after your order to confirm the final shipping cost before dispatch. Delivery times range from 7 to 21 working days depending on destination. Any customs duties and import taxes are the recipient's responsibility.

Question 42

What happens after my order outside the EU/Switzerland?

Accepted Answer

You receive an immediate order confirmation. Within 24-48 working hours, I personally email you with the final shipping cost (calculated based on exact weight, carrier and your address). You confirm or adjust the order before we dispatch. This step ensures a fair price and avoids any unpleasant surprises.

Question 43

What is All Stop gaseous homeopathy?

Accepted Answer

All Stop gaseous homeopathy is a sequential gaseous isotherapy that uses homeopathic gaseous remedies (O₂, H₂, CO₂, N₂, etc.) diluted to 12 CH. It acts on the overall allergic terrain by rebalancing basic metabolic functions, unlike NAET which targets specific allergens.

Question 44

How does the C.O.N.H principle work?

Accepted Answer

The principle 'Life is C.O.N.H' means that Carbon, Oxygen, Nitrogen and Hydrogen are the keys to cellular metabolism. By administering infinitesimal doses of these gases, all corresponding atoms in the body reset and return to normal functioning, thus reharmonising metabolic functions.

Question 45

How long does the treatment last?

Accepted Answer

The complete treatment lasts 4 months with 2 granules taken 3 times a week (Monday, Wednesday, Friday). Each remedy tube is used for 2 consecutive weeks. An additional tube is provided for acute allergic crises.

Question 46

Why combine gaseous homeopathy and NAET?

Accepted Answer

NAET treats specific identified allergens (strawberries, pollen, etc.) with a targeted response. Gaseous homeopathy acts on the body's overall allergic reactivity. By combining both approaches, you simultaneously address specific allergens AND the overall terrain, significantly increasing chances of lasting results.

Question 47

Are the kits included in the NAET session price?

Accepted Answer

No, homeopathic kits are offered separately from the NAET session. Two options are available depending on your profile: the All Stop Kit (CHF 50.-) for multiple allergic terrains, or the Hay Fever Kit (CHF 30.-) for simple seasonal allergies. The choice of kit suited to your situation is naturally discussed during the initial assessment.

Question 48

What is the difference between the two kits?

Accepted Answer

The All Stop Kit (CHF 50.-) is intended for general allergic terrains with multiple allergies — 4-month protocol renewable up to 12 months. The Hay Fever Kit (CHF 30.-) is a classic 10-week protocol, ideal for isolated hay fever. The All Stop approach is particularly recommended for complex allergic terrains, while the classic protocol suits simple seasonal allergies.

Question 49

Can the kit be renewed to extend the treatment?

Accepted Answer

Yes, the basic protocol lasts 4 months, but the kit allows renewal up to 3 times depending on allergy severity. This represents a possible total of 12 months of protocol. Renewal depends on the evolution of your allergic terrain and will be discussed with Diego during your follow-up sessions.

Question 50

Are there any side effects?

Accepted Answer

No, gaseous homeopathy uses infinitesimal doses without side effects. It is gentle, natural and compatible with all other ongoing treatments. It is a safe approach suitable for all profiles.

Question 51

How long are gift vouchers valid?

Accepted Answer

All our gift vouchers are valid for 2 years from the date of purchase. This long validity allows you to offer a moment of relaxation with complete peace of mind, without time pressure.

Question 52

How do I use my gift voucher?

Accepted Answer

To use your gift voucher, contact us by phone, email or via the contact form to make an appointment. When you visit, simply present your gift voucher code. If you received a PDF by email, you can print it or show it on your phone.

Question 53

What payment methods do you accept for gift vouchers?

Accepted Answer

We accept credit/debit cards, Twint and PayPal. Payment is made securely online via our Stripe payment system. You will receive your gift voucher by email immediately after payment.

Question 54

Can I cancel or get a refund for a gift voucher?

Accepted Answer

Gift vouchers are non-refundable once purchased, as they are immediately available in digital form. However, being valid for 2 years, you have plenty of time to use them. In case of force majeure, contact us to discuss your situation.

Question 55

Can I combine multiple gift vouchers?

Accepted Answer

Yes, you can use multiple gift vouchers for the same treatment or spread their use across several sessions. If the voucher amount exceeds the treatment price, the balance remains usable for a future visit.

Question 56

Is the gift voucher name-specific?

Accepted Answer

No, gift vouchers are not name-specific. You can use it yourself or give it to anyone you choose. Only the gift voucher code is needed to benefit from the service.

Question 57

How do I give a gift voucher?

Accepted Answer

After purchase, you will receive an email with an elegant PDF containing the gift voucher and its code. You can print it and present it in a nice envelope, or simply forward the email to the recipient. Personalised gift envelopes are also available on request.

Question 58

What treatments are available with a gift voucher?

Accepted Answer

Our gift vouchers can be used for all our services: Ayurvedic massages (Abhyanga, Shirodhara, Kansu), energy healing, auriculotherapy, and NAET treatments. The recipient can choose the treatment that suits them best when booking.

Frequently Asked Questions

General Questions(5 questions)

Ayurvedic Treatments(5 questions)

NAET - Allergy Treatment(7 questions)

Auriculotherapy(4 questions)

Energy Healing(4 questions)

Practical Information(6 questions)

Bach Flowers(11 questions)

Gaseous Homeopathy(8 questions)

Gift Vouchers(8 questions)

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